Custom made orders begin production immediately upon payment confirmation and are built to your specifications. As a result, the item(s) cannot be cancelled, changed, returned, or refunded at any time. A non-refundable 60% deposit will be charged when you place your order. For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. See the NL Terms and Conditions or additional terms that apply to your order.